Which wood resin do you use?

We use strictly softwood, mainly pine, spruce and fir trees.

What are the advantages of having fine,medium or large shavings?

That question is very personal, it depends on each  persons wants and needs. Most people chose the medium to fine shavings. The fine shavings absorb more but have a little bit more dust . The medium shavings are a good mixture of high absorbtion and minimal dust. The large flakes  are less aborbing, which means you use more  during cleaning, but has next to no dust. This is why we produce a mixture of fine and medium.

What is the difference between heat sealed bags and stapled bags?

The differance is the heat sealed bags are waterproof, resistant to bad weather and have no staples to get mixed up with the shavings and possibly wound your animal.

Are your bags plastic or paper?

Our bags are plastic they come in two colors black or white.

What is the pressure used to compress your bags?

The pressure used is about 3000 lbs .

What is the weight per bag?

The weight per bag depends on the size of the bag , for example a 3.25 size bag can weigh as much as 40 lbs.

How many bags are on a pallet?

 45 bags per pallet.

Do you supply a forklift?

No, we don't supply the forklift.

What is the weight of a pallet with bags?

 A pallet full of bags weighs around 1800 pounds.

What is the average delay for a delivery?

In the peak seasons we like a 7 day notice, but sometimes delivery is possible the same week depending where.

How long do I have to unload a floor load and a load on pallets?

Floor load 3 hours. You need 4 to 5 people to help  not counting the driver. Pallets 30 to 60 minutes with a forklift.

Do you use your own trucks?

Yes we have our own trucking company. We have flat beds and dry vans that are 53 ft . We also do containers for exportation, they are 40ft high cube.

Do your prices vary from one season to the next?

Prices vary due to fuel surcharge, and the exchange rate. Like any other company.

How can I place an order?

It's easy you can call us or place your order in the pricing section on this site.

Is it possible to be on a regular schedule?

Yes,there's no problem.

What are the different methods of payment?

Payment is due on delivery (cash or check) .

What if we don't need a full truck load?

If you don't need a full truck load  you can share a load with a neighbour or friend if the distance between the two places are not far apart. 

What are your business hours?

          Our business hours are:

         Monday to Friday

     8.00 A.M. to 5.00 P.M.